Destiny’s 10 millionth digital form was a Service & Maintenance form for Electronic Security Solutions Ltd.
The form is used by their engineers when attending a call-out, the work they do is recorded using the digital form, which is signed by the client before they leave the clients premises, it is then sent back to head office electronically via a Bluetooth enabled mobile phone and automatically up-loaded onto the companies servers and an invoice generated for the work carried out.
Since Destiny launched their digital pen and paper business solution based on Anoto technology in 2004 the client base has grown significantly and today over 200 companies are now using the technology for digital forms processing including Equita, Derbyshire Mental Health Trust, DSV Road, Chrysler and many more.
Destiny receives, processes and submits approximately 15,500 forms per day, which is a massive operation.
Destiny offers clients an array of options for delivery of handwritten and/or converted forms, such as FTP, FTPS, Email, Secure Email and finally point-to-point VPN encryption. Each method has its different input, processing and delivery timescales. Typically Email delivery would be on average 3 minutes. However, across the complete range of output methods that Destiny provides the average is 10 minutes end-to-end.
Destiny has gathered tremendous momentum in specialising in digital form delivery. “Each client has a unique requirement that Destiny needs to facilitate in order to meet their individual business requirements”, explains Daniel Grant-Brown Head of Technology at Destiny, and “We create single page forms through to multiple pages”.
A client has the ability to verify, view and manage their unique forms via Destiny.FM, an online application via a web browser which allows the client to verify the content of the form and edit the required fields where applicable.
Destiny offers two different digital form services for clients, the first is a bespoke approach whereby Destiny’s in-house form designers use adobe illustrator and embedded pattern tools to create bespoke forms, which contain a postscript file for submission to a printer.
The second offer is - Destiny-on-Demand, which allows users to take control of their own form design and allows them to print their own forms off in their office on a colour laser printer. Any pen strokes written on the form are converted in accordance with instructions generated during the development process and merged with any pre-populated data.
Users have the ability to verify fields on a mobile device or take a photo and associate the image with a form, be it a single image or multiple images. In addition, should a client require GPS longitude and latitude co-ordinates to be submitted on a form, providing the user has a GPS enabled mobile phone. The location of where forms are processed are able to be viewed on a street level map via the Destiny VIEW service, which is a web based mapping and reporting tool.
The advantage of this, from a client perspective, is that for each form that is submitted the client has visibility on where their end users are at the time of processing and at any other time giving support and security for lone workers. The co-ordinates, along with the form information could also be populated to a third party tracking application.
The main benefit of digital forms is their ease of use. Everybody understands the concept of a pen and paper, therefore, filling out a digital form and sending it via a mobile phone, or PC is a very easy process for people to get used to, as a result minimal training is required.
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